The Topside Attic Insulation Schertz Guarantee
We stand behind every attic we seal and insulate in Schertz with something you can hold in your hand: a written scope, a written price, and a written warranty, all delivered before anyone lifts a tool. That’s Haven Standard Clause 1, and it’s how we’ve worked since 2016. Our 365-Day Done Right Promise means if the insulation settles unevenly, if a penetration we sealed starts leaking air again, or if anything about the job isn’t right, we make it right. No dispute. No runaround. We fix it.
What’s Covered
- Workmanship on every seal and insulation install. We don’t leave until the attic floor is sealed first, then insulated, in that exact order, and we prove the result with a blower-door test, a pressurization reading that shows, in one number, how much conditioned air your home was losing before and after our work.
- Materials from brands we name, not proprietary products. We source Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber, so you’re never locked into a single manufacturer’s warranty chain, and we document what went where in your Schertz home.
- Cleanup that leaves your home cleaner than we found it. Our crews wear uniforms, pass background checks, and carry vacuums rated for fine insulation particulate, because fiberglass dust in your hallway isn’t part of the job.
- On-time arrival with a named technician. Under Haven Standard: Arrive on schedule, you get a named technician and a text when they are on the way, so you’re not guessing whether to leave work or stay home in Cibolo, Universal City, or right here in Schertz.
- Honest pricing with zero surprise add-ons. The written price we give you before work starts is the price you pay. If we find rot, active rodent infestation, or electrical issues in your attic that weren’t visible during inspection, we stop, show you photos, and write a new scope with a new price before proceeding. No one adds hours or bags of insulation without your signature.
Our Satisfaction Promise
If something about the job isn’t sitting right with you, call us at (830) 402-5240. A live person answers, 24/7, no voicemail loop. We’ll schedule a return visit, typically within 48 hours for Schertz addresses and nearby Bexar County communities. Wes Okafor or a senior technician will walk the attic with you, compare the completed work to the written scope you signed, and identify the gap. If we missed a top plate, if a can light cover is loose, if the blown-in depth is thin in a corner, we fix it then and document the correction with new photos added to your record.
The 365-Day Done Right Promise covers the full year because insulation performance isn’t always obvious the week after install. A Schertz attic in July can hide a missed seal that only shows up when your AC runs nonstop in August, or when the first cold front drops through in November and your bedroom wall is suddenly cold to the touch. We’ve seen it. We plan for it. The promise is in writing from day one, not offered as a consolation after a complaint.
In the rare case we can’t make it right to your satisfaction, we don’t argue. We refund. That’s not a marketing line. It’s the only way to run a business when your reputation in a community this size depends on what neighbors say at the H-E-B checkout.
Licensed & Insured Backing
The written warranty on your kitchen table means nothing if the company behind it disappears or lacks the coverage to make good. We’re state-licensed and insured & bonded, with documentation available on request before any contract is signed. That licensing isn’t a formality. It means our work meets Texas building code requirements for attic insulation and air sealing, and it means a third party has verified our training and safety protocols.
Insurance matters in attic work. A technician stepping through a ceiling, a nail through a live wire, a fire risk from recessed lighting contact, these are real hazards in Schertz homes built from the 1970s ranch stock in Live Oak to the newer construction in The Crossvine. Our policy covers your property and our people, so a mistake doesn’t become your homeowner’s claim or your out-of-pocket expense.
The Haven Standard requires this transparency. You get the license status, the insurance confirmation, and the written warranty together, before the first staple gun fires. No exceptions.
What You Receive When We Leave
Every homeowner gets a complete documentation packet: the written scope with the flat price, the written warranty with the 365-Day Done Right Promise, before-and-after blower-door numbers on applicable jobs, and a Documented Photo Record of the completed work. Not available on request. Included on every job. You can show these to a home inspector, a future buyer, or your own records. The photos are timestamped, geotagged to your Schertz address, and stored in our system as backup.
We’ve completed this packet for over 9,000 homes since 2016. That’s 9,000 written prices, 9,000 documented records, and 9,000 homeowners who knew exactly what they paid for and exactly what they received.
Free Second Opinion on Any Written Estimate
If another Schertz insulation contractor has already given you a price, bring it to us. We’ll read it with you, line by line, and explain what’s included, what’s missing, and where the scope might be padded or underspecified. There’s no charge for this, and no obligation to hire us. We’ve found estimates that double-counted square footage, omitted air sealing entirely, or quoted spray foam thicknesses that don’t perform as advertised in our climate zone. An informed homeowner makes a better decision, and we’re willing to spend the time even if you choose someone else.
How to Start a Claim or Schedule a Follow-Up
Call (830) 402-5240. State your name, address, and the date of your original install. We’ll pull your file, review the photos and blower-door readings, and book the earliest available return slot. For urgent issues, active water intrusion, or safety concerns, we prioritize same-day or next-day response in Schertz and immediate surrounding areas.
We don’t route you to a call center in another state. The person who answers works with our scheduling system and can reach Wes Okafor or the crew lead directly if your situation needs immediate decisions.
Written by Wes Okafor, Owner at Topside Attic Insulation Schertz, serving Schertz, Cibolo, Universal City, and northeast San Antonio since 2016.